ag365 Terms and Conditions
Please read these terms and conditions carefully before using the ag365 platform. This document forms a legally binding agreement between you and ag365.
Introduction and Applicability
These terms and conditions ("Terms") constitute a binding agreement between ag365 ("Platform", "we", "us") and any person who uses this service through the ag365 website, mobile site, or any other digital channel ("User", "you", "your").
By accessing the ag365 platform, opening an account, or using any service, you agree to comply with these Terms, our Privacy Policy, and our Responsible Gaming Policy. If you do not agree with these Terms, please refrain from using this platform.
ag365 reserves the right to amend these Terms at any time, with or without prior notice. The latest effective version will always be published on this page. Continued use of the platform after any changes will be considered acceptance of the revised Terms.
Account Registration and Eligibility
Registration Eligibility
To open an account on ag365, you must meet the following requirements:
- You must be at least 21 years of age.
- Only one account may be opened in your name.
- All information provided must be truthful, accurate, and up to date.
- You must register under your own name and identity — managing an account on behalf of a third party is prohibited.
- You must not have been previously banned from ag365.
Account Security
It is your responsibility to ensure the security of your account. Please keep the following in mind:
- Keep your password confidential and do not share it with anyone.
- If you suspect unauthorized access to your account, notify our support team immediately.
- Transferring or selling your account is strictly prohibited.
- You are fully responsible for any activity that takes place through your account.
Deposits, Withdrawals and Payments
ag365 processes transactions through Bangladesh's established mobile banking and banking services. The main terms for deposits and withdrawals are outlined below.
| Item | Deposit | Withdrawal |
|---|---|---|
| Minimum Amount | ৳100 | ৳1,000 |
| Processing Time | Instant | Within 1 hour |
| Accepted Methods | bKash, Nagad, Rocket, Bank Transfer | bKash, Nagad, Rocket, Bank Transfer |
| Currency | Bangladeshi Taka (BDT / ৳) | Bangladeshi Taka (BDT / ৳) |
Important Transaction Terms
- Transactions may only be made using a payment method that matches the identity registered on your account.
- Deposits or withdrawals from third-party accounts are strictly prohibited.
- ag365 reserves the right to verify suspicious transactions. Withdrawals may be placed on hold until verification is complete.
- If money laundering or fraud is suspected, the account may be immediately closed and funds may be seized.
- If an incorrect credit occurs due to a technical error, ag365 reserves the right to recover that amount.
Bonus and Promotion Terms
Bonus Eligibility Terms
- The welcome bonus is available to each user once only.
- Any applicable promo code must be activated before the bonus takes effect.
- Winnings generated from bonus funds are only withdrawable after the wagering requirement has been met.
- Claiming bonuses across multiple accounts from the same device, IP address, or household is prohibited.
- ag365 reserves the right to modify, cancel, or suspend any promotion.
Reasons for Bonus Forfeiture
- Registration using false information.
- Abuse of bonuses or attempting to gain a strategic advantage.
- Claiming bonuses from multiple accounts belonging to the same person.
- A bonus may be cancelled if a withdrawal is requested before the bonus terms are fulfilled.
- Any dishonest activity at ag365's discretion.
Fair Play and Prohibited Activities
ag365 is committed to maintaining a fair and transparent environment. Any user found engaging in the activities listed below will have their account suspended or permanently closed, and all funds may be forfeited.
List of Strictly Prohibited Activities
- Operating or using multiple accounts.
- Using automated bots, scripts, or software.
- Exploiting any technical error on the platform.
- Collusion (secret cooperation with other players).
- Money laundering or illegal financial activity.
- Submitting false identity documents.
- Harassing or defrauding other users.
- Operating an account on behalf of a minor (under 21 years of age).
- Gambling using funds belonging to a third party.
- Misuse of ag365's brand or trademarks.
VIP Program and Cashback Policy
The ag365 VIP program has three tiers. Users can move up to higher tiers through regular play and enjoy weekly cashback benefits.
| VIP Tier | Weekly Cashback | Benefits |
|---|---|---|
| Bronze | Up to 0.3% | Weekly cashback, priority support |
| Silver | Up to 0.7% | Bronze benefits + access to exclusive promotions |
| Gold | Up to 1.0% | All benefits + dedicated account manager |
VIP Terms
- VIP tier assignment is at the sole discretion of ag365.
- Cashback is credited to the account at a set time each week.
- VIP benefits may be cancelled immediately in the event of a rule violation.
- Cashback amounts may not be directly withdrawable — please refer to the relevant promo page.
- ag365 reserves the right to modify the VIP program at any time.
Intellectual Property and Data Protection
Intellectual Property
All content published on the ag365 website — logos, images, text, software, designs, graphics — is the intellectual property of ag365. Reproducing, distributing, or modifying these without written permission is strictly prohibited.
Content from game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others) is the intellectual property of the respective provider.
Personal Data Protection
ag365 uses SSL encryption technology to keep your personal and financial information secure. To learn more about how your data is collected, stored, and used, please read our Privacy Policy.
Your personal information is not sold to third parties. However, information may be provided to authorities where required by law.
Limitation of Liability and Disclaimer
Service Availability
ag365 makes every effort to keep the platform available 24/7. However, brief interruptions may occur due to technical maintenance, upgrades, or unforeseen circumstances. ag365 will not be liable for any financial loss in such cases.
Gambling Risk
Online casino and betting activities inherently carry financial risk. There is no guarantee of winning. Users play on this platform at their own judgment and risk. ag365 is not responsible for any financial loss a user incurs as a result of gambling.
If you feel that gambling is having a negative impact on your life, please visit our Responsible Gaming page and seek help if needed.
Disconnection
If a bet or round is affected by an internet disconnection during gameplay, the last confirmed result according to the system log will be considered final. In such cases, ag365's decision is final.
Account Closure and Termination
Closure by User
You may request closure of your account at any time via 24/7 live chat or email. Active bonuses and pending wagering requirements will be cancelled prior to closure. Available funds will be returned if the minimum withdrawal threshold is met.
Termination by ag365
ag365 may close an account with or without notice in the following circumstances: breach of Terms, suspected fraud, money laundering, or legal obligation. In the case of a serious breach, all funds may be forfeited.
Dispute Resolution and Applicable Law
Complaints and Dispute Resolution Process
If a complaint or dispute arises, please contact our support team first. We will endeavour to resolve the matter as quickly as possible. Our support team is available in Bengali 24/7.
- Step 1: Contact us via 24/7 live chat.
- Step 2: Send a detailed email to [email protected].
- All complaints will receive an initial response within 7 business days.
- In the event of a dispute, ag365's system logs and records will be considered conclusive evidence.
Interpretation of Terms
If any provision of these Terms is found to be legally void or unenforceable, all remaining provisions will continue in full effect. The Bengali version of these Terms is the sole authoritative version. These Terms constitute the entire agreement between both parties and replace any prior oral or written understandings.
Terms Updates and Contact
Notice of Changes
ag365 may change these terms and conditions at any time. For important changes, an effort will be made to notify users via their registered email or through the platform. However, this is not an obligation of ag365. Continuing to use the service after changes have been made means accepting the new terms and conditions.
You are advised to always read the latest version of this page, especially before claiming a bonus or making a large financial transaction.
Contact Information
If you have any questions about these terms and conditions, please contact us:
- 24/7 Live Chat — Log in to the platform
- [email protected]
- Support available in Bengali