ag365 Privacy Policy — Your Information Is Our Responsibility
This policy explains in detail how your personal information is collected, used, stored, and protected on the ag365 platform.
This Privacy Policy ("Policy") applies to the collection and management of information between ag365 ("we", "us", "platform") and its users ("you", "your"). By using the ag365.cam website or creating an account, you agree to the terms of this Policy. Your privacy is very important to us, and we are committed to keeping your information safe.
Table of Contents
Information Collection
We collect various types of information during registration and use of the ag365 platform. This information comes primarily from two sources: information you provide directly and information collected automatically through your use of the platform.
1.1 Information You Provide
- Full name and date of birth
- Email address
- Password (stored in encrypted form)
- Payment information — bKash, Nagad, Rocket or bank account number (partial, for security purposes)
- National ID card or passport details for identity verification
- Address information (when required)
- Messages sent to support via live chat or email
1.2 Automatically Collected Information
- IP address and device type
- Browser type and version
- Login time and location data
- Gaming activity and transaction history on the platform
- Cookies and session data
Purpose of Information Use
Information collected by ag365 is used for the specific purposes described below. We never use your information beyond these purposes.
2.1 Account Management
Information is used to create, verify, and manage your account. This includes identity confirmation, login security, and account recovery.
2.2 Financial Transaction Processing
Payment information is used to process deposits and withdrawals securely. Accurate information verification is essential for minimum deposits of ৳100 and withdrawals of ৳1,000.
2.3 Platform Service Improvement
By analysing your gaming habits and preferences, we create a more suitable experience for you and improve the overall quality of the platform.
2.4 Security and Fraud Prevention
Information is analysed to protect accounts and detect fraudulent activity.
2.5 Customer Service
Relevant information is used to resolve your issues and provide 24/7 live chat support.
2.6 Fulfilling Legal Obligations
Certain information is retained and processed to comply with applicable laws and regulations.
Information Storage and Protection
We have adopted modern technical and administrative measures to ensure the protection of your information on the ag365 platform.
3.1 Encryption and Security Technology
- All data transfers are secured by SSL/TLS encryption
- Passwords are stored using one-way hashing — never readable in plain text
- Payment information is protected according to industry-standard security protocols
- Regular security audits and updates are conducted
3.2 Data Retention Period
Information for active accounts is retained for as long as the account remains open. Even after an account is closed, certain information may be kept for a specified period to meet legal requirements.
3.3 Access Control
Only authorised staff can access your information when required for specific tasks. All access is logged and reviewed regularly.
Cookies and Tracking
ag365 uses cookies and similar technologies to operate the website properly and to improve your user experience.
4.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and core functionality
- Performance cookies: Help improve the service by analysing site usage patterns
- Preference cookies: Remember your language, theme, and other preferences
- Security cookies: Help detect fraud and unauthorised access
4.2 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality of the platform.
Sharing Information with Third Parties
ag365 does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in limited circumstances.
5.1 Payment Processors
The minimum necessary information is shared with the relevant payment platforms to complete transactions via bKash, Nagad, Rocket, and bank transfer.
5.2 Legal Obligations
Information may be provided in compliance with the law in response to a court order or a legitimate request from a government authority.
5.3 Service Provider Partners
Trusted third parties providing technology services, hosting, or analytics may have limited access to information — however, they operate under strict confidentiality agreements.
Your Rights
As a user of the ag365 platform, you have the following rights over your own information.
6.1 Right to Access Information
You have the right to know what information we hold about you. Contact support to obtain this information.
6.2 Right to Correct Information
If your account contains incorrect or incomplete information, you may request that it be corrected.
6.3 Right to Data Portability
You have the right to request your own information in a readable format.
6.4 Right to Object to Processing
You have the right to object to the processing of your information in certain circumstances, although processing may continue to meet legal requirements.
6.5 Right to Lodge a Complaint
If you have any concerns about the use of your information, contact us directly. We take all complaints seriously.
Account Deletion and Data Removal
You may request to close your ag365 account at any time.
7.1 Account Closure Process
- Submit a request via live chat or email
- Once verification is complete, the account will be deactivated
- Any pending transactions or bonuses must be settled first
7.2 Exceptions to Data Retention
Even after an account is closed, certain transaction and identity-related information may be kept for a specified period to meet financial regulatory or legal requirements. Once that retention period ends, the information is securely deleted.
Protection of Minors
The ag365 platform is for users aged 21 and above only. We do not knowingly collect any information from minors.
8.1 Age Verification
Age is verified at the time of registration. No one under 21 is permitted to open an account, and identity documents are verified when necessary.
8.2 Message to Parents
If you become aware that your minor child has created an account on this platform, contact our support immediately. We will act promptly and delete the relevant information.
Policy Changes
ag365 reserves the right to change or update this privacy policy as needed.
9.1 Notice of Changes
For important changes, you will be notified by email or via a notification on the platform. The date of the change will be displayed at the top of this page.
9.2 Your Consent
Continued use of the platform after an update will be considered acceptance of the revised policy. If the new policy is not acceptable, you have the option to close your account.
9.3 Previous Policies
Previous versions may be available through the support team if needed.
Contact and Support
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are always ready to assist.
Related Policies
Read our other policies and terms, and get a complete understanding of the ag365 platform.